What is Front's business focus and history?
Front is a private company based in San Francisco, California, founded in 2013 by Mathilde Collin, Laurent Perrin, and Mohammed Attar. It operates as a customer operations platform that helps teams streamline communication and deliver exceptional service at scale. Front has raised $194.85 million in funding, with its latest valuation at $1.7 billion. The company has 500 employees and serves over 9,000 businesses worldwide.
Front Corporate Details & Core Services
Front is a customer operations platform that helps teams streamline communication and deliver exceptional service at scale.
Front Contact Information & Official Links
What are Front's Key Business Metrics & Stats?
No of employees 500
Founded year 2013
Type private
SAICS CODE 7372
NAICS Code 511210
Industry Software Development
Location San Francisco, California, United States
Other website frontapp.com
Pricing Strategy Starter, Growth, Scale, Enterprise
Front
Firmographic Snapshot
2026
2013
Founded Year
500
Global Employees
United States
Headquarters
Software Development Industry
Private
Type
Verified by
DexterAgent.ai
How much funding has Front raised to date?
Name
Description
Funding Amount
USD 194.9 Million
Stage
Series D
Latest Valuation
1.7 Billion (USD)
Lead Investor
Battery Ventures
Investors
Battery Ventures, Salesforce Ventures, Sequoia Capital, Threshold Ventures, Uncork Capital
What are Front's Core Products?
Name
Description
Shared Inbox
Collaborative shared inboxes for team communication.
AI Agent
AI-powered assistance for customer service.
Automation
Automated workflows to streamline operations.
Insights
Analytics and reporting tools for performance measurement.
What are the latest developments at Front?
Date
Type
Description
June, 2022
Funding
Front raised $194.85M in Series D funding led by Battery Ventures and Salesforce Ventures.
What industry awards and recognitions has Front received?
Date
Type
Description
December, 2025
G2 Awards
Best Customer Service Software
Front VS Intercom VS Zendesk VS Help Scout VS Freshdesk VS Drift : 2026 Comparison
Feature
Front
Intercom
Zendesk
Help Scout
Freshdesk
Drift
Core Strengths Shared Inbox, AI Agent, Automation, Insights
Fin, Helpdesk, Proactive Support
Zendesk Support, Zendesk Chat, Zendesk Talk, Zendesk Guide, Zendesk Explore
Inbox, Docs, Beacon, Messages, AI Answers
Freshdesk, Freshservice, Freshsales, Freshcaller
Drift Chat, Drift Email, Drift Video
Founded Year 2013
2011
2007
2011
2010
2015
Stock Name/Ticker FRSH (NASDAQ)
Type private
private
private
private
public
private
Global Employees 500
1059
6440
284
4900
550
Revenue (Annual) $100 Million(2025)
$343 Million(2024)
$1.6 Billion(2021)
$4.9 Million(2025)
$400 Million(2022)
$135 Million(2022)
Headquarters San Francisco, California, United States
San Francisco, California, United States
San Francisco, California, United States
Boston, Massachusetts, United States
San Mateo, California, United States
Boston, Massachusetts, United States
Latest Valuation $1.7 Billion
$1.3 Billion
$10.2 Billion
$9 Billion
$1 Billion
LATEST REVENUE (TRILLIONS USD)
EMPLOYEE COUNT (THOUSANDS)
INNOVATORS
VISIONARIES
DISRUPTORS
GIANTS
Intercom
343 | 1059
Zendesk
1.6 | 6440
Help Scout
4.9 | 284
Freshdesk
400 | 4900
Competitive Landscape 2026
DexterAgent.ai
What are Front's official legal and registration details?
Name
Description
Legal Name
FrontApp, Inc.
Cin number
GST number
Registration number
Who is in Front's executive leadership team?
Name
Designation
CEO
Mathilde Collin
CTO
Laurent Perrin
Where are Front's primary office locations?
City
Country
San Francisco
United States
What are the current business signals and market intelligence for Front?
Spending next 3 months
Product Development, Market Expansion
Pain points
Inefficient customer communication, Lack of collaboration in customer service
Sales motion
Direct Sales, Channel Partners
Buyer Persona
Customer Support Managers, Operations Managers
Type of customer
Businesses of all sizes
Key customer domain
shopify.com, airbnb.com, hulu.com, lyft.com, mailchimp.com
Annual ACV
$10,000 - $50,000
What is Front's annual revenue history?
Year
Revenue (USD)
2025
100 Million
What are Front's risk management and compliance ratings?
GDPR RIsk
No
Privacy Risk
No
Company Ratings
1.8
Glassdoor Rating
4.2
Saas
Yes
Offline Stores
No
Service
Yes
Ecommerce
No
Exporter
No
Mobile App
Yes
Retail
No
B2B
Yes
B2C
No
Manufacturing
No
Wholesale
No
Importer
No
