What is Freshdesk's business focus and history?
Freshdesk, a product of Freshworks Inc., is a publicly funded company based in San Mateo, California, founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. It operates as a cloud-based customer support software provider. Freshdesk has raised $1.03 billion in funding through its IPO in September 2021, achieving a valuation of approximately $9 billion. The company has over 4,900 employees and serves more than 74,000 businesses worldwide, including notable clients like 3M, Honda, and Cisco.
Freshdesk Corporate Details & Core Services
Freshdesk, a product of Freshworks Inc., is a cloud-based customer support software that helps businesses manage customer inquiries and support tickets. It provides tools for ticketing, automation, and self-service knowledge bases to streamline customer service operations.
Freshdesk Contact Information & Official Links
What are Freshdesk's Key Business Metrics & Stats?
No of employees 4900
Founded year 2010
Type public
NAICS Code 518210
Industry Software as a Service
Location San Mateo, California, United States
Parent Company freshworks.com
Stock Name FRSH (NASDAQ)
Other website freshworks.com
Pricing Strategy freemium, subscription-based
Freshdesk
FRSH (NASDAQ)
Firmographic Snapshot
2026
2010
Founded Year
4900
Global Employees
United States
Headquarters
Software as a Service Industry
Public
Type
Verified by
DexterAgent.ai
How much funding has Freshdesk raised to date?
Name
Description
Funding Amount
USD 1 Billion
Stage
IPO
Latest Valuation
9 Billion (USD)
Investors
Public Investors
What are Freshdesk's Core Products?
Name
Description
Freshdesk
Cloud-based customer support software
Freshservice
IT service management software
Freshsales
CRM solution for high-velocity sales teams
Freshcaller
Cloud-based phone system for businesses
What are the latest developments at Freshdesk?
Date
Type
Description
May, 2024
acquisition
Freshworks acquired Device42 for $230 million
May, 2024
leadership change
Dennis Woodside appointed as CEO of Freshworks
Freshdesk VS Zendesk : 2026 Comparison
Feature
Freshdesk
Zendesk
Core Strengths Freshdesk, Freshservice, Freshsales, Freshcaller
Zendesk Support, Zendesk Chat, Zendesk Talk, Zendesk Guide, Zendesk Explore
Founded Year 2010
2007
Stock Name/Ticker FRSH (NASDAQ)
Type public
private
Global Employees 4900
6440
Revenue (Annual) $400 Million(2022)
$1.6 Billion(2021)
Headquarters San Mateo, California, United States
San Francisco, California, United States
Latest Valuation $9 Billion
$10.2 Billion
LATEST REVENUE (TRILLIONS USD)
EMPLOYEE COUNT (THOUSANDS)
INNOVATORS
VISIONARIES
DISRUPTORS
GIANTS
Zendesk
1.6 | 6440
Competitive Landscape 2026
DexterAgent.ai
What are Freshdesk's official legal and registration details?
Name
Description
Legal Name
Freshworks Inc.
Cin number
GST number
Registration number
Who is in Freshdesk's executive leadership team?
Name
Designation
CEO
Dennis Woodside
Executive Chairman
Girish Mathrubootham
Where are Freshdesk's primary office locations?
City
Country
San Mateo
United States
Chennai
India
London
United Kingdom
Sydney
Australia
Berlin
Germany
What are the current business signals and market intelligence for Freshdesk?
Pain points
managing customer inquiries, streamlining support operations
Sales motion
direct sales, online subscriptions
Buyer Persona
customer support managers, IT service managers
Type of customer
businesses of all sizes
Key customer domain
3m.com, honda.com, bridgestone.com, hugoboss.com, upenn.edu, toshiba.com, cisco.com
What is Freshdesk's annual revenue history?
Year
Revenue (USD)
2022
400 Million
What are Freshdesk's risk management and compliance ratings?
GDPR RIsk
No
Privacy Risk
No
Company Ratings
Glassdoor Rating
Saas
Yes
Offline Stores
No
Service
Yes
Ecommerce
No
Exporter
Yes
Mobile App
Yes
Retail
No
B2B
Yes
B2C
No
Manufacturing
No
Wholesale
No
Importer
No
