What is Zendesk's business focus and history?
Zendesk is a funded company based in San Francisco (United States), founded in 2007 by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl. It operates as a customer service software company providing a cloud-based platform for customer support, sales, and other customer communications. Zendesk has raised $86 million in funding and was acquired by a group of investors led by Hellman & Friedman and Permira for approximately $10.2 billion in 2022. The company has 6440 employees and serves over 100,000 businesses worldwide.
Zendesk Corporate Details & Core Services
Zendesk is a customer service software company that provides a cloud-based platform for customer support, sales, and other customer communications.
Zendesk Contact Information & Official Links
What are Zendesk's Key Business Metrics & Stats?
No of employees 6440
Founded year 2007
Type private
SAICS CODE 7372
NAICS Code 511210
Industry Software
Location San Francisco, California, United States
Pricing Strategy Essential, Team, Professional, Enterprise
Zendesk
Firmographic Snapshot
2026
2007
Founded Year
6440
Global Employees
United States
Headquarters
Software Industry
Private
Type
Verified by
DexterAgent.ai
How much funding has Zendesk raised to date?
Name
Description
Funding Amount
USD 86 Million
Stage
Series D
Latest Valuation
10.2 Billion (USD)
Lead Investor
Redpoint Ventures
Investors
Redpoint Ventures, Goldman Sachs, Benchmark Capital, Charles River Ventures
What are Zendesk's Core Products?
Name
Description
Zendesk Support
A system for tracking, prioritizing, and solving customer support tickets.
Zendesk Chat
Live chat software that provides a fast and responsive way to connect with customers in the moment.
Zendesk Talk
Call center software built into Zendesk for more personal phone support.
Zendesk Guide
A self-service destination featuring knowledge base articles, community forums, and a customer portal.
Zendesk Explore
An advanced analytics engine across all of Zendesk’s products that makes it quick and easy to view and analyze any data.
What are the latest developments at Zendesk?
Date
Type
Description
November, 2022
acquisition
Zendesk was acquired by a group of investors led by Hellman & Friedman and Permira for approximately $10.2 billion.
June, 2024
venture capital
Zendesk launched a formal venture capital arm, Zendesk Ventures, to invest in early-stage AI startups.
January, 2026
security incident
Hackers exploited Zendesk’s customer support platform to launch a widespread spam campaign.
What industry awards and recognitions has Zendesk received?
Date
Type
Description
February, 2013
award
Crunchies Sexiest Enterprise Startup
May, 2011
award
CODiE Awards Best Relationship Management Solution
Zendesk VS Freshdesk VS Intercom VS Help Scout : 2026 Comparison
Feature
Zendesk
Freshdesk
Intercom
Help Scout
Core Strengths Zendesk Support, Zendesk Chat, Zendesk Talk, Zendesk Guide, Zendesk Explore
Freshdesk, Freshservice, Freshsales, Freshcaller
Fin, Helpdesk, Proactive Support
Inbox, Docs, Beacon, Messages, AI Answers
Founded Year 2007
2010
2011
2011
Stock Name/Ticker FRSH (NASDAQ)
Type private
public
private
private
Global Employees 6440
4900
1059
284
Revenue (Annual) $1.6 Billion(2021)
$400 Million(2022)
$343 Million(2024)
$4.9 Million(2025)
Headquarters San Francisco, California, United States
San Mateo, California, United States
San Francisco, California, United States
Boston, Massachusetts, United States
Latest Valuation $10.2 Billion
$9 Billion
$1.3 Billion
LATEST REVENUE (TRILLIONS USD)
EMPLOYEE COUNT (THOUSANDS)
INNOVATORS
VISIONARIES
DISRUPTORS
GIANTS
Freshdesk
400 | 4900
Intercom
343 | 1059
Help Scout
4.9 | 284
Competitive Landscape 2026
DexterAgent.ai
What are Zendesk's official legal and registration details?
Name
Description
Legal Name
Zendesk, Inc.
Cin number
GST number
Registration number
Who is in Zendesk's executive leadership team?
Name
Designation
CEO
Tom Eggemeier
Founder
Mikkel Svane
Founder
Alexander Aghassipour
Founder
Morten Primdahl
Where are Zendesk's primary office locations?
City
Country
San Francisco
United States
Madison
United States
Copenhagen
Denmark
London
United Kingdom
Melbourne
Australia
Dublin
Ireland
Singapore
Singapore
São Paulo
Brazil
What are the current business signals and market intelligence for Zendesk?
Spending next 3 months
AI development, customer support enhancements
Pain points
customer support inefficiencies, scaling customer service operations
Sales motion
direct sales, channel partners
Buyer Persona
customer support managers, IT directors
Type of customer
businesses of all sizes
Key customer domain
uber.com, xero.com, cottonon.com
Annual ACV
$10,000 - $100,000
What is Zendesk's annual revenue history?
Year
Revenue (USD)
2021
1.6 Billion
What are Zendesk's risk management and compliance ratings?
GDPR RIsk
Yes
Privacy Risk
Yes
Company Ratings
3.8
Glassdoor Rating
3.8
Saas
Yes
Offline Stores
No
Service
Yes
Ecommerce
No
Exporter
Yes
Mobile App
Yes
Retail
No
B2B
Yes
B2C
No
Manufacturing
No
Wholesale
No
Importer
No
