Intercom is a funded company based in San Francisco, California (United States), founded in 2011 by Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett. It operates as an AI-first customer service company providing a platform that combines an AI Agent, a next-generation Helpdesk, and proactive support tools to help businesses deliver exceptional customer experiences at scale. Intercom has raised a total of $240.8 million in funding, with its latest valuation at $1.3 billion. The company has over 1,000 employees and serves more than 25,000 paying customers worldwide.
Intercom Corporate Details & Core Services
Intercom is an AI-first customer service company that provides a platform combining an AI Agent, a next-generation Helpdesk, and proactive support tools to help businesses deliver exceptional customer experiences at scale.
Biz Stone, Jonathan Siegel, Eamon Leonard, David Coallier, Stuart Coulson, Conor Stanley, David Hauser, Caelen King, Jonathan Strauss, Dan Martell, Bill McCabe, Andy McLoughlin, Roham Gharegozlou, Paddy Holohan, 500 Startups, Digital Garage
What are Intercom's Core Products?
Name
Description
Fin
An AI Agent for customer service that provides instant and accurate responses to customer inquiries.
Helpdesk
A modern workspace that gives support teams the power, speed, and intelligence they need to manage customer interactions efficiently.
Proactive Support
Tools that enable businesses to onboard, educate, and notify customers with outbound messages, product tours, banners, and tooltips.
What are the latest developments at Intercom?
Date
Type
Description
March, 2018
Funding
Intercom raised $125 million in Series D funding led by Kleiner Perkins, bringing its valuation to $1.3 billion.
What industry awards and recognitions has Intercom received?
Date
Type
Description
,
Forbes Cloud 100
Intercom was listed in the Forbes Cloud 100 for eight consecutive years.
What are Intercom's official legal and registration details?
Name
Description
Legal Name
Intercom, Inc.
Cin number
GST number
Registration number
Who is in Intercom's executive leadership team?
Name
Designation
CEO
Eoghan McCabe
COO
Karen Peacock
CTO
Ciarán Lee
Where are Intercom's primary office locations?
City
Country
San Francisco
United States
Chicago
United States
Dublin
Ireland
London
United Kingdom
Sydney
Australia
What are the current business signals and market intelligence for Intercom?
Type of customer
Businesses
Key customer domain
What is Intercom's annual revenue history?
Year
Revenue (USD)
2024
343 Million
What are Intercom's risk management and compliance ratings?
GDPR RIsk
No
Privacy Risk
No
Company Ratings
Glassdoor Rating
What are Intercom's business model and service classifications?
