What is Freshworks's business focus and history?

Freshworks Inc. is a publicly traded company based in San Mateo, California, founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. It operates as a cloud-based software-as-a-service provider, offering customer engagement solutions including CRM, IT service management, and marketing automation tools. Freshworks has raised $1.2 billion in funding, with a latest valuation of approximately $3.43 billion. The company has 4400 employees and serves over 68,000 customers worldwide, including American Express, Bridgestone, Databricks, Fila, and Sony. Its top competitors include Salesforce, HubSpot, and Zendesk.

Freshworks Corporate Details & Core Services

Freshworks Inc. is a cloud-based software-as-a-service company that provides customer engagement solutions, including CRM, IT service management, and marketing automation tools.

Freshworks Contact Information & Official Links

Website https://www.freshworks.com/
Social        
Email id support@freshworks.com
Phone number (650) 513-0514
Head office address San Mateo, California, United States
Tags SaaS CRM ITSM Customer Support

What are Freshworks's Key Business Metrics & Stats?

No of employees 4400
Founded year 2010
Type public
SAICS CODE 7370
NAICS Code 511210
Industry Software
Location San Mateo, California, United States
Subsidiary Company freshdesk.com, freshservice.com, freshsales.com, freshcaller.com, freshteam.com, freshchat.com, freshmarketer.com
Stock Name FRSH (NASDAQ)
Other website freshdesk.com, freshservice.com, freshsales.com, freshcaller.com, freshteam.com, freshchat.com, freshmarketer.com
Pricing Strategy Free, Growth, Pro, Enterprise
Freshworks FRSH (NASDAQ) Firmographic Snapshot 2026 2010 Founded Year 4400 Global Employees United States Headquarters Software Industry Public Type Verified by DexterAgent.ai

How much funding has Freshworks raised to date?

Name Description
Funding Amount USD 1.2 Billion
Stage Series G
Latest Valuation 3.4 Billion (USD)
Lead Investor Sequoia Capital
Investors Sequoia Capital, Accel Partners

What are Freshworks's Core Products?

Name Description
Freshdesk A multichannel customer support helpdesk that allows organizations to collaborate and support their customers through email, phone, websites, forums, and social media.
Freshservice A cloud-based service desk and IT Service Management solution to address the growing complexity of teams’ IT support needs through a simple but powerful interface.
Freshsales A full-featured CRM solution for sales teams handling high-velocity leads.
Freshcaller A fully functional call center on the cloud.
Freshteam HR software for recruiting, onboarding, and employee management.
Freshchat Messaging software that enables businesses to engage with customers in real-time.
Freshmarketer Marketing automation platform for customer journey tracking and campaign optimization.

What are the latest developments at Freshworks?

Date Type Description
January, 2026 Product Update Freshworks introduced Freddy AI Agents, allowing no-code automated workflows and end-to-end query resolution.

Freshworks VS Salesforce VS HubSpot VS Zendesk : 2026 Comparison

Feature Freshworks Salesforce HubSpot Zendesk
Core Strengths Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, Freshmarketer Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Agentforce Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, Commerce Hub, Smart CRM Zendesk Support, Zendesk Chat, Zendesk Talk, Zendesk Guide, Zendesk Explore
Founded Year 2010 1999 2006 2007
Stock Name/Ticker FRSH (NASDAQ) CRM (NYSE) HUBS (NYSE)
Type public public public private
Global Employees 4400 76453 8200 6440
Revenue (Annual) $545 Million(2024) $37.9 Billion(2025) $2.6 Billion(2024) $1.6 Billion(2021)
Headquarters San Mateo, California, United States San Francisco, California, United States Cambridge, Massachusetts, United States San Francisco, California, United States
Latest Valuation $3.4 Billion $250 Billion $24.4 Billion $10.2 Billion
LATEST REVENUE (TRILLIONS USD) EMPLOYEE COUNT (THOUSANDS) INNOVATORS VISIONARIES DISRUPTORS GIANTS Salesforce 37.9 | 76453 HubSpot 2.6 | 8200 Zendesk 1.6 | 6440 Competitive Landscape 2026 DexterAgent.ai
Name Description
Legal Name Freshworks Inc.
Cin number
GST number
Registration number

Who is in Freshworks's executive leadership team?

Name Designation
CEO Dennis Woodside
Chief Financial Officer Tyler Sloat
Head of Investor Relations Brian Lan

Where are Freshworks's primary office locations?

City Country
San Mateo United States
Chennai India
London United Kingdom
Sydney Australia
Berlin Germany

What are the current business signals and market intelligence for Freshworks?

Spending next 3 months AI development, Product enhancements, Market expansion
Pain points Complex customer support processes, Inefficient IT service management, Lack of integrated CRM solutions
Sales motion Direct sales, Channel partners, Online self-service
Buyer Persona IT Managers, Customer Support Managers, Sales Directors
Type of customer Small and Medium-sized Businesses, Enterprises
Key customer domain americanexpress.com, bridgestone.com, databricks.com, fila.com, sony.com
Annual ACV 5000-50000

What is Freshworks's annual revenue history?

Year Revenue (USD)
2024 545 Million

What are Freshworks's risk management and compliance ratings?

GDPR RIsk No
Privacy Risk No
Company Ratings 3.9
Glassdoor Rating 3.6

What are Freshworks's business model and service classifications?

Saas Yes
Offline Stores No
Service Yes
Ecommerce No
Exporter Yes
Mobile App Yes
Retail No
B2B Yes
B2C No
Manufacturing No
Wholesale No
Importer No
Get Company Intelligence in API
(Price is 0.1 USD/Record - pay as you go)

 

Get Company Intelligence in API
(Price is 0.1 USD/Record - pay as you go)