What is Sendbird's business focus and history?
Sendbird is a funded company based in San Mateo, California (United States), founded in 2013 by John S. Kim, Brandon Jeon, and Harry Kim. It operates as an AI customer experience company providing infrastructure for delight.ai and the Sendbird Communication Suite. Sendbird has raised $100 million in Series C funding, achieving a valuation of $1.05 billion. The company has 300 employees and serves over 4,000 leading brands, including DoorDash, Match Group, Noom, and Yahoo Sports.
Sendbird Corporate Details & Core Services
Sendbird is an AI customer experience company providing infrastructure for delight.ai, a branded AI concierge, and the Sendbird Communication Suite, the world's leading communication API platform. Trusted by over 4,000 leading brands, Sendbird powers more than 7 billion conversations monthly, offering exceptional reliability, security, and compliance to meet enterprise-level demands.
Sendbird Contact Information & Official Links
What are Sendbird's Key Business Metrics & Stats?
No of employees 300
Founded year 2013
Type private
SAICS CODE 7372
NAICS Code 5112
Industry Software Development
Location San Mateo, California, United States
Pricing Strategy custom enterprise plans
Sendbird
Firmographic Snapshot
2026
2013
Founded Year
300
Global Employees
United States
Headquarters
Software Development Industry
Private
Type
Verified by
DexterAgent.ai
How much funding has Sendbird raised to date?
Name
Description
Funding Amount
USD 100 Million
Stage
Series C
Latest Valuation
1.1 Billion (USD)
Lead Investor
STEADFAST Capital Ventures
Investors
STEADFAST Capital Ventures, Emergence Capital, SoftBank Vision Fund 2, World Innovation Lab, ICONIQ Growth, Tiger Global Management, Meritech Capital
What are Sendbird's Core Products?
Name
Description
delight.ai
An AI concierge providing hyper-personalized customer experiences across the entire customer journey.
Sendbird Communication Suite
A comprehensive communication API platform enabling in-app chat, voice, and video capabilities.
What are the latest developments at Sendbird?
Date
Type
Description
February, 2024
product_launch
Sendbird introduces a no-code AI chatbot to help SMBs automate customer interactions.
April, 2021
funding
Sendbird raises $100 million in Series C funding, achieving a valuation of $1.05 billion.
Sendbird VS Agora VS Plivo VS Twilio VS Firebase VS PubNub : 2026 Comparison
Feature
Sendbird
Agora
Plivo
Twilio
Firebase
PubNub
Core Strengths delight.ai, Sendbird Communication Suite
Video Calling, Voice Calling, Interactive Live Streaming, Chat, Interactive Whiteboard, Conversational AI Engine
AI Agents, Voice API, SMS API, WhatsApp Business API, Phone Numbers API
Programmable Voice, Programmable Messaging, Programmable Video, Twilio Flex, Twilio Segment
Realtime Database, Cloud Firestore, Firebase Authentication, Firebase Cloud Messaging, Firebase Analytics
PubNub Realtime Communication Platform, PubNub Functions, PubNub Chat
Founded Year 2013
2014
2011
2008
2011
2010
Stock Name/Ticker API (NASDAQ)
TWLO (NYSE)
Type private
public
private
public
private
private
Global Employees 300
501
247
5535
500
140
Revenue (Annual) $100 Million(2025)
$86.6 Million(2024)
$4.5 Billion(2024)
$28 Million(2025)
Headquarters San Mateo, California, United States
Santa Clara, California, United States
Austin, Texas, United States
San Francisco, California, United States
San Francisco, California, United States
San Francisco, California, USA
Latest Valuation $1.1 Billion
$0
$20.6 Billion
$100 Million
LATEST REVENUE (TRILLIONS USD)
EMPLOYEE COUNT (THOUSANDS)
INNOVATORS
VISIONARIES
DISRUPTORS
GIANTS
Plivo
86.6 | 247
Twilio
4.5 | 5535
PubNub
28 | 140
Competitive Landscape 2026
DexterAgent.ai
What are Sendbird's official legal and registration details?
Name
Description
Legal Name
Sendbird, Inc.
Cin number
GST number
Registration number
Who is in Sendbird's executive leadership team?
Name
Designation
CEO
John S. Kim
Co-founder & Head of Design
Forest Lee
VP of Operations
Mark Lee
CTO
Jeongjin Ku
Where are Sendbird's primary office locations?
City
Country
San Mateo
United States
Seoul
South Korea
London
United Kingdom
Bangalore
India
Singapore
Singapore
What are the current business signals and market intelligence for Sendbird?
Spending next 3 months
AI development, customer experience enhancement, global expansion
Pain points
scalable in-app communication, customer engagement, AI integration
Sales motion
direct sales, partner channels
Buyer Persona
CTOs, Product Managers, Customer Experience Managers
Type of customer
enterprises, SMBs
Key customer domain
doordash.com, match.com, noom.com, sports.yahoo.com
Annual ACV
$50,000 - $500,000
What is Sendbird's annual revenue history?
Year
Revenue (USD)
2025
100 Million
What are Sendbird's risk management and compliance ratings?
GDPR RIsk
No
Privacy Risk
No
Company Ratings
Glassdoor Rating
Saas
Yes
Offline Stores
No
Service
Yes
Ecommerce
No
Exporter
Yes
Mobile App
No
Retail
No
B2B
Yes
B2C
No
Manufacturing
No
Wholesale
No
Importer
No
