What is Loop's business focus and history?
Loop is a funded company based in Columbus, Ohio (United States), founded in 2017 by Jonathan Poma. It operates as a commerce operations platform that empowers Shopify brands to streamline their customer journey, reduce friction, and maximize revenue. Loop has raised $126.08 million in funding, with its latest round being a Series B in July 2021. The company has 3 active competitors, including 1 funded and 0 that have exited. Its top competitors include companies like Narvar, Return Logic, and AfterShip.
Loop Corporate Details & Core Services
Loop is a commerce operations platform that empowers Shopify brands to streamline their customer journey, reduce friction, and maximize revenue. It offers features like returns management, fraud prevention, order tracking, and delivery promises.
Loop Contact Information & Official Links
What are Loop's Key Business Metrics & Stats?
No of employees
Founded year 2017
Type private
SAICS CODE 7372
NAICS Code 541511
Industry Software & SaaS
Location Columbus, Ohio, United States
Pricing Strategy Offset, Essential, Advanced
Loop
Firmographic Snapshot
2026
2017
Founded Year
Global Employees
United States
Headquarters
Software & SaaS Industry
Private
Type
Verified by
DexterAgent.ai
How much funding has Loop raised to date?
Name
Description
Funding Amount
USD 126.1 Million
Stage
Series B
Latest Valuation
(USD)
Lead Investor
FirstMark Capital
Investors
FirstMark Capital, Ridge Ventures, Lerer Hippeau, Peterson Ventures, CRV
What are Loop's Core Products?
Name
Description
Returns Management
Automates and optimizes the returns process for e-commerce brands.
Fraud Prevention
Mitigates return policy abuse and fraud with automated risk detection.
Order Tracking
Provides transparent order, return, and exchange status updates to customers.
Delivery Promise
Offers accurate delivery estimates to enhance customer trust.
What are the latest developments at Loop?
Date
Type
Description
December, 2025
Partnership
Loop and Global-e Partner to Simplify Cross-Border Returns for Merchants
Loop VS Narvar VS ReturnLogic VS AfterShip : 2026 Comparison
Feature
Loop
Narvar
ReturnLogic
AfterShip
Core Strengths Returns Management, Fraud Prevention, Order Tracking, Delivery Promise
Promise, Secure, Track, Shield, Notify, Assist
Returns Management Platform, Instant Exchanges, Advanced Analytics
AfterShip Tracking, AfterShip Returns, AfterShip Email, AfterShip SMS, AfterShip Popups & Forms, AfterShip Reviews, AfterShip Personalization, AfterShip Feed, AfterShip Page Builder, AfterShip Affiliates
Founded Year 2017
2012
2012
Stock Name/Ticker
Type private
private
private
private
Global Employees 250
450
Revenue (Annual) $(2025)
$1 Billion(2025)
Headquarters Columbus, Ohio, United States
San Mateo, California, United States
Mechanicsburg, Pennsylvania, United States
Singapore, Singapore
Latest Valuation
$0
LATEST REVENUE (TRILLIONS USD)
EMPLOYEE COUNT (THOUSANDS)
INNOVATORS
VISIONARIES
DISRUPTORS
GIANTS
AfterShip
1 | 450
Competitive Landscape 2026
DexterAgent.ai
What are Loop's official legal and registration details?
Name
Description
Legal Name
Loop Returns, Inc.
Cin number
GST number
Registration number
Who is in Loop's executive leadership team?
Name
Designation
CEO
Jonathan Poma
Chief Financial Officer
Valerie Bauer Gore
Chief Revenue Officer
Casey Birtwell
Chief Operating Officer
Hannah Bravo
Where are Loop's primary office locations?
City
Country
Columbus
United States
What are the current business signals and market intelligence for Loop?
Spending next 3 months
Product development, Market expansion, Customer support enhancement
Pain points
High return rates, Fraudulent returns, Inefficient return processes
Sales motion
Direct sales, Partnerships
Buyer Persona
E-commerce operations managers, Customer experience managers
Type of customer
E-commerce brands, Shopify merchants
Key customer domain
allbirds.com, princesspolly.com, marine.com
Annual ACV
$10,000 - $50,000
What is Loop's annual revenue history?
What are Loop's risk management and compliance ratings?
GDPR RIsk
No
Privacy Risk
No
Company Ratings
2.8
Glassdoor Rating
Saas
Yes
Offline Stores
No
Service
Yes
Ecommerce
Yes
Exporter
No
Mobile App
No
Retail
No
B2B
Yes
B2C
No
Manufacturing
No
Wholesale
No
Importer
No
